KALİTE YÖNETİMİ - Deneme Sınavı - 2

Job design refers to creating balanced jobs in the context of organizational, environmental, technical, and resource demands. Overseeing the efficiency of the organization carefully while keeping in mind employee satisfaction is the fundamental responsibility in job design.

Empowerment refers to employees' power to make decisions and take actions on their own. Empowered employees can provide that flexibility and speed

Recruitment is the process of generating a pool of qualified applicants for organizational jobs. Strategic decisions about recruitment consider factors such as assigning responsibility for carrying out recruitment, establishing the employment brand, determining the optimal mix of core and flexible employees, and the type of recruitment. In most organizations, HR staff members handle much of the recruiting.

Internal recruitment focuses on employees who currently hold other positions in the organization.

The selection process has the following steps:

1) Initial screening

2) Using selection tests

3) Interview.

4) Pre-employment screening and background checks

5) Selection decision.

6) Medical examination.

7) Notification of candidates.

Vestibule training requires trainees to learn on the actual or simulated equipment but are trained off the job.

Performance management refers to the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the goals of the organization

The most common types of work teams are as follows:

Problem-solving teams are composed of employees from the same department or functional area involved in efforts to improve work activities or to solve specific problems. These teams are rarely given the authority to implement any of their suggested actions.
• The self-managed work team is the formal group of employees who operate without a and are responsible for a complete work process or segment.
• The cross-functional team is the work team composed of individuals from various specialties.
• The virtual team refers to the team that uses technology to link physically dispersed members for achieving a common goal. In a virtual team, members collaborate online with tools such as videoconferencing, e-mail, or Web sites where the team can hold online conferences.

Autocratic management refers to an approach whereby managers are mainly concerned with increasing workplace efficiency and pay little attention to people within the organization. Autocratic managers typically make decisions without obtaining input from their subordinates. Autocratic management style mainly relies on the positional power created by the managerial role.The correct answer is C.

Effective and frequent communication: Leaders keep their followers up-to-date and well-informed. Because, only by doing so, leaders can make sure that their personnel have the information required to achieve top performance. The correct answer is C.

Create unity of purpose: One of the most important roles of leaders is to generate and convey the vision and mission in a clear, accurate, and compelling manner. It is important that the vast majority of the employees need to believe in and commit to the attainment of the vision. The correct answer is B.

The phases and the elements of these phases of the PDCA Leadership Model is given below. The correct answer is E.

For the check phase of PDCA leadership model, the two elements are Total quality audit & Design review. The correct answer is D.

Organizational culture can be defined as the sum total of shared values and beliefs, knowledge and skills that help individuals understand how the organization functions.The correct answer is A.

According to Oakland (2004, p.47), organizational culture is formed by a number of elements: • Behaviors based on people interactions. • Norms resulting from working groups. • Dominant values adopted by the organization. • Rules of the game for ‘getting on’. • The climate. The correct answer B.

Participative leaders see themselves not as strict controllers and policers of behaviors and decisions, but as coaches with respect to helping subordinates make good decisions, and supporting them in taking the actions they deem necessary.The correct answer is D.

According to the figure below, the correct answer is A.

One of the most important roles of leaders is to generate and convey the vision and mission in a clear, accurate, and compelling manner. It is important that the vast majority of the employees need to believe in and commit to the attainment of the vision. The correct answer is B.

Recent interpretations of TQM refer to concepts like organizational learning, business ethics, social responsibility, and governance, which go beyond improvement of productionrelated processes.

Even though the core elements of TQM such as trust, cooperation, empowerment, continuous improvement, and customer satisfaction are management or business concepts, they can also be developed and implemented as moral (i.e. ethical) values.