Aof Panel

Soru 1

Which of the following can be an appropriate response to a guest's complaint?

Soru 2

When a receptionist say "we are booked full", what does she/he mean?

Soru 3

Which of the following can be said to a guest while she/he is checking out?

Soru 4

Which of the following defines “A small and narrow bed for one adult”?

Soru 5

Read the following dialoge between a child guest and a receptionist at the front desk and find a choice from the receptionist's response which is out of the responsibilities of a front desk person.

Child Guest: Sir, what do receptionists do?

Receptionist :Front desk staff members are responsible for "greeting guests" when they arrive, "accessing reservation information on a computer", "taking credit card information" for deposit or payment, "showing the rooms, restaurant and other facilities" and "providing guests with room keys".

Child Guest: Oh! you have a lot of business.

Soru 6

At the front desk, a walk-in guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Walk-in Guest: Hi, I want to stay for a night, do you have an available room for me?

Receptionist: Sorry sir, unfortunately, our hotel is full, ...................................

Soru 7

A Walk-in guest and a hotel receptionist have a dialog at the front desk. Read the dialog and complete the dialog with the best option.

Receptionist: Good morning, how can I help you?

Walk-in guest: I have no reservation but I want to stay in your hotel for a night.

Receptionist: I'm sorry sir, ................................................................ .

Walk-in guest: I didn't know that, thanks.

Receptionist: You're welcome.

Soru 8

Read the following situation and complete the dialog with the best option.

A guest calls the front desk and complains about the bathroom taps.

Guest: We have no hot water in the bathroom, I several times tried to turn on the hot water but only cold water flows.

Receptionist: Oh really! Okay, now first you have to press on the red button on the right side of the taps and then turn on the tap on the right-hand side. If there is still no hot water ............................................... .

Soru 9

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: Good evening sir, how can I help you?

Guest: Although we have 5-day reservation, we want to leave a day earlier, so we want to pay for only 4 days. Is it possible to get our one-day stay back?

Receptionist: .................................................................................. .

Soru 10

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you?

Guest: What if we come back late at midnight? Do we miss the dinner?

Receptionist:........................................................................ .

Soru 11

At the front desk, a guest and a receptionist have a dialog. Read the dialog and find the best choice that completes the blank.

Receptionist: May I help you, sir?

Guest: We would like to have a sightseeing tour for today.

Receptionist: Oh sir, all today's tour reservations were closed yesterday.

If you ............................................, ................................... .

Soru 12

At the front desk, a guest asks about the method of payments accepted by the hotel. Read the dialog and choose the best option.

Receptionist: Hello sir and madam, may I help you?

Guest: We want to ask something about the payment method. If we pay the price in cash, ................................................................ ?

Receptionist: Unfortunately no, whether you pay in cash or with a credit card, the price is fixed.

Soru 13

Read the dialog and choose the best option.

Receptionist: Good evening. Welcome to the Starlight Inn. Can I help you?

Guest: Good evening. Yes. We should have a reservation for two adults and two children for one week. The name is Simon.

Receptionist: Yes, here it is. Mr. and Mrs. Simon. From Ankara. And will it just be the two of you and the children?

Guest: Yes. You do not charge for children, do you?

Receptionist: No. Let's see if .............................., ............................ .

Soru 14

In the hotel terminology, there are special names for the hotel staff. Which one has been described below?

A person who helps guests staying in the hotel and helps them with their problems or gives them information about all the facilities of a hotel.

Soru 15

Read the dialog and choose the best option.

Receptionist: Do you have a reservation?
Guest: I’m afraid not. I'm ............ guest.

Soru 16

Read the dialog and choose the best option.

Guest: .........................................................................................................
Receptionist: No. Children aged less than 12 years old are free when sharing a room
with two adults.

Soru 17

Read the dialog and choose the best option.

Guest : .............................................
Receptionist : No, parking is free.

Soru 18

Read the dialog and choose the best option.

Customer: ...........................................................................
Receptionist: We have a room service option for a late breakfast.

Soru 19

What does Susan mean?

Susan: We would have paid less if we had made an early reservation.

Soru 20

Which one of the following options will best complete the blank in the sentence?

If ................ in Turkey, you must have learned that the tank is always full.

TURİZM İÇİN INGİLİZCE I - Deneme Sınavı - 12