TURİZM İÇİN INGİLİZCE I - Deneme Sınavı - 13

Staff- Yes, we have a buffet-style breakfast for our guests.

What does the customer want to ask?

What does this customer mean?

In a hotel who may be expected to be asked such a question?

“If I pay my room with cash,  ……………..........”

II.  Carrying guests’ luggages.

III. Helps guests settle in rooms.

IV.  Helping guests with problems.

V.   Making reservations for events.

Hangileri bir otel personeli olan ‘concierge’ nin görevlerindendir?

II. Being good at problem solving.

III.Communicating clearly.

IV. Having pleasant personality.

V.  Being good at criticizing guests.

Hangileri bir front desk (ön büro) görevlisinin sahip olması gereken özelliklerdendir?

Situation: You are at the front desk. Guests are walking in the front door. How do you greet them?

Complaint: “Excuse me, but my room is too cold to stay right now.”

“Rooms that next to each other but there is a connection door between these rooms.”

various functions and events and helping guest with different problems and questions?