Aof Panel

Soru 1

__________ is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events helping guest with different problems and questions.

Which of the following completes the sentence above?

Soru 2

Which one is not an example for responding a guest’s question or complaint?

Soru 3

Which one of the following means available space or room?

Soru 4

Services and facilities offered in a hotel are called________.

Which of the following completes the sentence above?

Soru 5

A: Good morning. How can I help you? B: ____________________________. A: Certainly, sir.Which of the following completes the dialogue above?

Soru 6

Which of the following means a guest who comes to the hotel without reservation?

Soru 7

Which one of the following is not among the responsibilities of the front desk staff?

Soru 8

Which one of the following is not one of the features of a front desk staff who is good at problem solving?

Soru 9

I – All you need to write is your name, surname, phone number and your passport number.

II – No, the parking is free

III – How should I fill in this form?

IV – Do we have to pay for the car park?

Put the sentences in the correct order to make a meaningful dialogue.

Soru 10

Which one of the following is an example from front desk for type 1 conditional?

Soru 11

Choose the correct answer to complete the sentence in type-2 conditional.

“If your children _____ more than 12 years old, we _________ for them.

Soru 12

Choose the correct answer to create a meaningful dialogue in type-3 conditional.

A: What if I hadn’t reserved a room?

B: __________________________.

Soru 13

Which one of the following refers to the person who is responsible for providing advice on travel, making reservations for various events and helping guests with different problems?

Soru 14

A guest in the hotel calls the front desk and complains about the air-conditioning in his/her room. Which one of the following sentences is a good response to him/her?

Soru 15

The staff in the front desk use a lot of phrases while communicating with guests during check-in. Which one of the following phrases is one of them?

Soru 16

Which one of the following words is not used for bed classification?

Soru 17

Who is generally the first employee a guest encounters in a hotel?

Soru 18

Which of the following responsibilities is more likely to belong to a front desk person?

Soru 19

Who is a “walk in guest”?

Soru 20

Staff- Good afternoon. Welcome to the Lighthouse. How may I help you?Guest- Do you have any rooms for tonight?
Staff- Do you have a reservation?
Guest- I’m afraid not. We’re driving around the coast and didn’t know where we’d stop.Staff- Let’s take a look at what we have. How many in your party?Guest- …………Which one of the following answers would be more appropriate according to the context?

TURİZM İÇİN INGİLİZCE I - Deneme Sınavı - 15