TURİZM İÇİN INGİLİZCE I - Deneme Sınavı - 12

The guest who is not satisfied with the hygiene of the pool is more likely to say "the pool is filthy, when was the last time it was cleaned?" The options A, B and D do not refer to the hygiene of the pool, option C is not a complaint but mentioning the preference of the guest. So the correct answer is E.

The “neither-nor” conjunction gives a negative meaning to the sentence. “Either-or” states a choice, the answers in the options D and E are irrelevant to the sentence. To give a positive meaning to the sentence the conjunction “not only- but also” should be used. The correct answer is C.

A possible statement for the complaint about the air conditioner could be “From which room are you calling sir? Ok. I will have the technical staff sent to your room right away”. The statements of the options 'B', 'C', 'D' and 'E' are responses for the request for more shampoos, for information about the fitness centre and Spa, a complaint about the business centre and a complaint about the elevators that are not working due to the blackout. The correct answer is ‘A’.

Many hotels like to call themselves a home away from home. Therefore, they must offer a comfortable and safe environment for their guests. The correct answer is B

As a standard feature, each hotel room must have a nicely made clean bed, if it is en suite, a clean shower, clean towels, a television and a telephone, a closet for hanging clothes, a hairdryer and an iron. The complimentary toiletries such as shampoo, hair conditioner, soap and other cosmetics are almost standard in each room. The amenities and facilities such as bathrobes, free Wifi, free dry cleaner services and concierge are not necessarily the standard but offered by higher star hotels. The correct answer is C.

The sedentary or low-key visitors like activity, but they want to watch someone doing that activity. That is, they don’t want to be the ones who are actually doing the activities. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment. Water sports, para-sailing, scuba diving and winter sports are suited for active high-energy visitors who want to be doing something. Jacuzzi is more suited for the guests who like to relax and prefer to watch people doing different activities rather than joining these activities. The correct answer is D.

Here is the list of facilities Beverly Hilton Hotel offers to guests.

Banquet, Meeting & Conference Facilities 24 hour Room Service
Airport meet-and-assist (extra charge) Babysitting service (extra charge) Bar/lounge

Boardroom Boutique/Gift Shop Business Center Club/Concierge Level Concierge
Fitness Center/Gym Golf nearby
Grand Ballroom

Hair Salon/Barber
Handicapped Access Jacuzzi/Whirlpool
Limousine service (extra charge) Multi-lingual Staff

Pet Friendly Private Dining

Room Sauna
Security
Spa
Steam Bath
Swimming Pool - Outdoor Weddings & Celebrations

All the factors mentioned are the determiners of the quality and quantity of amenities and facilities at a hotel.

It is the definition os "High energy visitors"

A wi-fi access is not a standard feature of each hotel room

24-hour room service is really helpful for the visitors who want to enjoy a comfortable and luxuries stay in their room.

Hair salon is not one of the toiletries that can be found in a hotel room.

"To pay through the nose" means very expensive.

Multi-lingual staff would be very beneficial if you want to speak your own language when you arrive at a hotel.

"Is there live entertainment tonight?" is a question not dealing with sports facilities and activities

"I can guarantee you that we have a strict cleaning schedule." is an appropriate response to say that the pool is cleaned every morning and evening.

"but" means "except" here.

outdoor sports

Food and drink

Visitors with diabilities